Terms of Service

Effective Date: AUGUST 07, 2026

These Terms of Service (“Terms”) govern your access to the Anghels Cleaning Services website, your submission of quote or service requests, your communications with our team, and your use of our cleaning services.

Anghels Cleaning Services is a trade name of Marin Cleaning Services LLC (“Anghels Cleaning Services,” “we,” “us,” or “our”).

By using our website, submitting a form, requesting a quote, scheduling an appointment, or using our services, you agree to these Terms.

1. Cleaning Services

Anghels Cleaning Services may provide:

  • Basic cleaning

  • Deep cleaning

  • Recurring cleaning

  • Move-in and move-out cleaning

  • Post-construction cleaning

  • Airbnb or short-term rental cleaning

  • Other cleaning services agreed upon with the customer

Service availability may depend on location, staffing, property type, property condition, scheduling availability, and the scope of work requested.

2. Quote Requests Are Not Confirmed Appointments

Submitting a form, requesting a quote, calling our office, or sending a message does not automatically create a confirmed appointment.

After receiving your request, our team may contact you to:

  • Review the requested service

  • Confirm the property location

  • Request additional details

  • Discuss cleaning frequency

  • Discuss pricing

  • Confirm availability

  • Coordinate a service date and time

A cleaning appointment is confirmed only when Anghels Cleaning Services communicates confirmation to the customer.

3. Quotes and Pricing

Pricing may depend on:

  • Type of cleaning

  • Property size or square footage

  • Number of bedrooms and bathrooms

  • Property condition

  • Location

  • Service frequency

  • Requested extras

  • Special instructions

  • Estimated labor and service time

Quotes are based on the information provided by the customer.

If the information is incomplete, inaccurate, or materially different from the actual property condition, Anghels Cleaning Services may revise the price or scope before performing additional work.

4. Scheduling

Requested dates and times are subject to availability and are not guaranteed until confirmed.

Customers must provide accurate contact details and respond to requests for information required to finalize scheduling.

Anghels Cleaning Services may contact customers regarding:

  • Quotes

  • Availability

  • Appointment confirmation

  • Arrival information

  • Property access

  • Scheduling changes

  • Service updates

  • Customer-support matters

5. Cancellation Policy

Cancellation fees are as follows:

  • A cancellation made one calendar day before the scheduled service may incur a $50 cancellation fee.

  • A cancellation made on the same calendar day as the scheduled service may incur a $100 cancellation fee.

Applicable cancellation fees may be charged to the card provided for the service.

Cancellation requests should be submitted as soon as possible by calling or messaging (513) 960-5978.

6. Rescheduling Policy

Customers should provide at least 48 hours’ notice when requesting to reschedule an appointment.

A rescheduling request made with less than 48 hours’ notice may incur a $30 rescheduling fee.

All new dates and times are subject to availability.

If Anghels Cleaning Services needs to reschedule because of weather, staff availability, safety concerns, or another operational issue, we will make reasonable efforts to contact the customer and arrange an alternative appointment.

7. Property Access and Lockout Policy

The customer is responsible for ensuring that our cleaning team can safely access the property at the confirmed date and time.

Access instructions, keys, entry codes, building authorization, parking information, or other necessary details must be accurate and available before the appointment.

If our team arrives but cannot enter or begin service because of circumstances outside our control, including:

  • Locked doors

  • Missing or unavailable keys

  • Incorrect access codes

  • No response from the customer

  • Building or security restrictions

  • Unsecured pets

  • Missing or inaccurate access instructions

The appointment may be treated as a same-day cancellation and a $100 same-day cancellation fee may apply.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate information about the property

  • Disclose the actual condition of the property

  • Provide safe and timely access

  • Inform us of pets

  • Secure pets when necessary

  • Inform us of hazards, infestations, biohazards, mold, structural problems, or unsafe conditions

  • Identify fragile, valuable, sensitive, or restricted areas

  • Secure cash, jewelry, medications, weapons, personal documents, and valuables

  • Ensure that required utilities are available

  • Treat cleaning personnel respectfully

  • Maintain a safe working environment

We may refuse, suspend, or discontinue service when conditions are unsafe, abusive, illegal, hazardous, or materially different from those previously disclosed.

9. Pets

Customers must disclose the presence of pets before the scheduled service.

Pets should be safely secured when necessary to allow the cleaning team to work and enter the property safely.

Anghels Cleaning Services is not responsible for a pet escaping or becoming distressed when the customer did not provide suitable instructions or arrangements.

10. Payment Terms

Anghels Cleaning Services accepts payment by credit or debit card.

The payment amount and applicable timing will be communicated during the quote and appointment-confirmation process.

By providing a card for a confirmed service, the customer authorizes Anghels Cleaning Services and its payment processor to charge:

  • Confirmed cleaning-service charges

  • Approved extras

  • Applicable cancellation fees

  • Applicable rescheduling fees

  • Applicable same-day cancellation or lockout fees

If a payment is declined or fails, the customer remains responsible for the amount owed.

11. Refund Policy

Full refunds are not offered for completed cleaning services.

The primary remedy for a valid service concern is an opportunity for Anghels Cleaning Services to review the issue and, when appropriate, arrange a return visit to address the affected area.

Any partial refund, account credit, or other financial adjustment is discretionary and will be evaluated individually by Anghels Cleaning Services.

Nothing in this section limits any rights that cannot legally be waived under applicable law.

12. Satisfaction and Re-Clean Policy

Customers must report a cleaning concern within 24 hours after completion of the service.

The customer must provide photographs showing the area or work believed to be incomplete or unsatisfactory.

After reviewing the report and photographs, Anghels Cleaning Services may arrange for a cleaner to return and address the reported area.

A re-clean:

  • Applies only to areas included in the original confirmed service

  • Is limited to the specific concern reported

  • Does not include new tasks or additional services

  • Does not cover messes or conditions created after the original service

  • Does not guarantee removal of permanent stains, damage, wear, mold, or conditions outside the scope of ordinary cleaning

  • May be denied when the concern is reported more than 24 hours after service

  • May be denied when required photographs or access are not provided

The date and time of any return visit are subject to availability.

13. Recurring Cleaning Services

Recurring cleaning may be offered weekly, bi-weekly, monthly, or according to another agreed schedule.

Pricing, frequency, payment timing, cancellations, and changes to recurring services will be communicated when the recurring arrangement is established.

Customers should provide at least 48 hours’ notice when requesting a change to a recurring appointment. Applicable cancellation or rescheduling fees may apply.

14. Service Limitations

Unless expressly agreed in writing, cleaning services do not include:

  • Hazardous-material removal

  • Biohazard remediation

  • Mold remediation

  • Pest control

  • Hoarding remediation

  • Structural repairs

  • Restoration work

  • Exterior work

  • Heavy lifting

  • Work in unsafe or inaccessible areas

  • Services requiring a professional license outside the scope of ordinary cleaning

We may decline any request that exceeds our staffing, equipment, insurance coverage, training, or safety standards.

15. Text Message Terms

Anghels Cleaning Services SMS Program

By voluntarily checking the applicable consent box and providing your mobile phone number, you consent to receive operational and service-related text messages from Anghels Cleaning Services.

Messages may include:

  • Responses to quote requests

  • Questions about cleaning needs

  • Scheduling coordination

  • Appointment confirmations

  • Appointment reminders

  • Property-access communications

  • Arrival information

  • Rescheduling or cancellation notices

  • Service-related updates

  • Customer-support communications

  • Follow-up regarding an active request or service

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out at any time.

Reply HELP for assistance, call (513) 960-5978, or email [email protected].

Consent to receive text messages is not a condition of purchasing any goods or services.

Carriers are not liable for delayed or undelivered messages.

Your use of the SMS program is also governed by our Privacy Policy:

https://anghelscleanservices.com/policy-privacy

The opt-in checkbox must remain voluntary and unchecked by default.

16. Telephone and Email Communications

By providing your phone number or email address, you authorize Anghels Cleaning Services to contact you about:

  • our quote request

  • Your service inquiry

  • Scheduling

  • Active appointments

  • Payment matters

  • Access issues

  • Customer support

  • Service follow-up

17. Website Use

You agree not to:

  • Use the website for unlawful or fraudulent purposes

  • Submit false or misleading information

  • Attempt unauthorized access

  • Interfere with website security

  • Introduce malware or harmful code

  • Scrape or collect information without authorization

  • Impersonate another person

  • Harass or threaten employees, contractors, or customers

We may restrict access to the website if we reasonably believe these Terms have been violated.

18. Intellectual Property

Website content, branding, logos, graphics, photographs, text, designs, and other materials are owned by or licensed to Marin Cleaning Services LLC unless otherwise stated.

Website content may not be copied, modified, reproduced, published, distributed, sold, or commercially exploited without prior written permission.

19. Third-Party Service Providers

We may use third-party providers for:

  • Website hosting

  • Customer relationship management

  • Communications

  • Scheduling and operational administration

  • Payment processing

  • Analytics

  • Advertising measurement

  • Customer support

We are not responsible for outages, interruptions, or actions of independent third-party providers outside our reasonable control.

20. Disclaimer

The website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

Website descriptions, images, availability, and service information may be updated without notice.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Marin Cleaning Services LLC and Anghels Cleaning Services will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or services.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

22. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

Any dispute arising under these Terms will be handled in a court of competent jurisdiction in Cincinnati, Ohio, unless applicable law requires otherwise.

23. Changes to These Terms

We may revise these Terms periodically.

Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the website or services after publication constitutes acknowledgment of the revised Terms.

24. Contact Information

Questions regarding these Terms may be directed to:

Marin Cleaning Services LLC
Doing Business As: Anghels Cleaning Services
Address: 5064 hawaiian terrace
City, State, ZIP: Cincinnati, OH 45223
Phone: (513) 960-5978
Email: [email protected]


Website: https://anghelscleanservices.com
Business Hours: Mon-Fri: 8:00 AM to 6:00 PM - Sat: 9PM-3PM

FOLLOW US

Reliable residential cleaning services in Cincinnati and nearby areas for busy families and homeowners.

Reliable residential cleaning services in Cincinnati and nearby areas for busy families and homeowners.

Service Areas

Cincinnati

Hyde Park

Oakley

Blue Ash

West Chester

Norwood

And Nearby Areas

LEGAL

Contact Us

  • (513) 960-5978

  • Mon - Fri: 8am - 6pm

  • Sat: 9am - 3pm

  • Cincinnati, OH & Surrounding Areas

LEGAL

Copyright 2026. ANGHELS CLEANING SERVICES LLC . All Rights Reserved.